O ESTRESSE OCUPACIONAL DE SERVIDORAS TÉCNICO-ADMINISTRATIVAS

Authors

  • Zilda Oliveira Pego Faculdade Novos Horizontes
  • Luciano Pereira Zille Faculdade Novos Horizontes
  • Maryelle Gonçalves Soares Faculdade Novos Horizontes

DOI:

https://doi.org/10.14210/alcance.v23n2.p156-169

Keywords:

Occupational Stress. Stress to Server Technical and Administrative. Instituto Federal de Minas Gerais.

Abstract

This study analyzes stress, the main causes of occupational stress, and the prevalent symptoms of stress among technical and administrative workers at the Instituto Federal de Educação Tecnológica [Federal Institute of Technical Education] in the Brazilian state of Minas Gerais. In terms of theory, we used as reference the Theoretical Model of Explanation of Occupational Stress, developed and validated by Zille (2005) and adapted for this study. In terms of methodology, it is characterized as a descriptive, quantitative approach through a case study. The results showed that 76.3% of the workers surveyed had some level of stress, ranging from mild/moderate to heavy. Regarding the sources of occupational stress, the factors that most contributed to the occurrence of stress were living a fast-paced life, doing more and more work in less time; and having a very full day, with lots of commitments with little or no free time. In relation to symptoms of stress, the prevalent ones were fatigue, pain in the neck and shoulder muscles, and irritability.

Author Biographies

Zilda Oliveira Pego, Faculdade Novos Horizontes

Especialista em Gestão de Pessoas e Mestranda em Administração pela Faculdade Novos Horizontes/MG.

Luciano Pereira Zille, Faculdade Novos Horizontes

Doutor em Administração pela Universidade Federal de Minas Gerais (UFMG); Professor e Pesquisador no Programa de Mestrado Acadêmico da Faculdade Novos Horizontes; Professor do Centro de Pós-Graduação em Administração do CEPEAD/UFMG; Pesquisador da Fapemig.

Maryelle Gonçalves Soares, Faculdade Novos Horizontes

Mestre e Bacharel em Administração pela Faculdade Novos Horizontes; Tutora e Professora na área de Administração Geral; Bolsista de Apoio Técnico da Fundação de Amparo a Pesquisa do Estado de Minas Gerais (FAPEMIG).

Downloads

Published

2016-07-19

Issue

Vol. 23 No. 2(Abr-Jun) (2016)

Section

Article

License

In this statement of responsibility, I/we certify that I/we participated in the preparation of the attached article, thus making my/our responsibility for its content public. I/we declare that we have not omitted any links or financing agreements between me/us and entities and/or institutions that may have an interest in the publication of this article. I/we certify that the article is original and the work, either in total or in part, or any other work of my/our authorship with substantially similar content, has not been nor will be sent in any format (printed or electronic) to another periodical while its publication is being considered by Revista Alcance. In this consent form, the associated authors give permission to Revista Alcance, in the case of approval by its Editorial Board, to publish the attached article in electronic copy in a regular edition of the journal and to load it to the database.