INFORMATION TECHNOLOGY AS A PERFORMANCE ENABLER IN LOGISTICS SERVICE PROVIDERS

Authors

DOI:

https://doi.org/10.14210/alcance.v28n1(Jan/Abr).p52-66

Keywords:

Strategic management in logistics. Information technology. Logistics performance.

Abstract

Information technology plays an important role in logistics activities, helping to achieve good quality, low cost services and as a source of competitive differentiation. This study examines the role of information technology applied to logistics (TIL) in the context of strategic logistics management (SLM) as a tool for facilitating logistics operational performance (LOP). A qualitative exploratory study was conducted with a sample of thirteen logistics services providers (LSP) located in the region of Foz do Iguaçu in the Brazilian state of Paraná. In-depth interviews were conducted with the logistics managers, and the data gathered from the interviewees’ statements were submitted to content analysis. The results revealed that information technology applied to logistics was an important technological tool that, in interaction with strategic logistics management, prompted logistics services providers to manage the order cycle, remove activities that do not add value, and streamline deliveries, enabling them to meet the logistics performance goals.

Author Biographies

William Fernando Merlotto, Universidade Presbiteriana Mackenzie

ORGANIZAÇÃO: Prognus Software Livre – Foz do Iguaçu, PR ATIVIDADES: Mestre em Administração pelo Programa de Pós-Graduação “Strito Senso” em Administração da Universidade Presbiteriana Mackenzie, diretor comercial da Prognus Soluções Livres em TI. TEMA DE PESQUISA: Projetos de TI, arquitetura, infraestrutura, escalabilidade, redundância e software livre. ENDEREÇO PARA CORRESPONDÊNCIA: Rua da Consolação, 896, Prédio 45 – CEP 01302-907, Bairro da Consolação, São Paulo, SP.

Roberto Giro Moori, Universidade Presbiteriana Mackenzie

ORGANIZAÇÃO: Universidade Presbiteriana Mackenzie ATIVIDADES: Doutor em Engenharia da Produção pela Escola Politécnica da Universidade de São – Departamento de Engenharia da Produção, São Paulo, SP. Professor do Programa de Pós-Graduação “Strito Senso” em Administração da Universidade Presbiteriana Mackenzie. TEMA DE PESQUISA: Gestão Estratégica da Logística e da Gestão da Cadeia de Suprimentos. ENDEREÇO PARA CORRESPONDÊNCIA: Rua da Consolação, 896, Prédio 45 – CEP 01302-907, Bairro da Consolação, São Paulo, SP.

Yan Lopes, Universidade Presbiteriana Mackenzie

ORGANIZAÇÃO: Universidade Presbiteriana Mackenzie ATIVIDADES: Mestre em Administração pelo Programa de Pós-Graduação “Strito Senso” em Administração da Universidade Presbiteriana Mackenzie. Desenvolve atividades profissionais na empresa Napoli Consultoria Empresarial. TEMA DE PESQUISA: Startups, Fintechs, Gestão Estratégica da Logística e Internet das Coisas. ENDEREÇO PARA CORRESPONDÊNCIA: Rua da Consolação, 896, Prédio 45 – CEP 01302-907, Bairro da Consolação, São Paulo, SP.

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Published

2020-12-29

Issue

Vol. 28 No. 1(Jan/Abr) (2021)

Section

Article

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