Vol. 15 No. 1(Jan-Abr) (2008)

View Vol. 15 No. 1(Jan-Abr) (2008)

(Janeiro/ Abril)

DOI: https://doi.org/10.14210/alcance.v15i1(Jan-Abr)

Published: 2008-07-30

Presentation

Presentation

Editor Geral

01-08
- PDF (Português (Brasil))

Article

MANAGING COMPLAINTS IN THE CHILEAN RETAIL BANKING

Fredy Valenzuela

09-22
- PDF (Português (Brasil))
EFECTO PAÍS DE ORIGEN PARA CALZADOS BRASILEÑOS

Janaina de Moura Engracia Giraldi, Alfredo José Machado Neto, Dirceu Tornavoi de Carvalho

23-42
- PDF (Português (Brasil))
THE PROCESS OF DEVELOPMENT AND DEPLOYMENT OF KNOWLEDGE MANAGEMENT AT THE HEADQUARTERS OF BUNGE ALIMENTOS – GASPAR/ SC

Tatiana Magierski, Édis Mafra Lapolli, Maurício Iost Guimarães

43-60
- PDF (Português (Brasil))
THE USE OF THE FINANCIAL STATEMENTS AS TOOLS FOR THE MANAGEMENT SUPPORT OF NON-GOVERNMENT ORGANIZATIONS: A CASE STUDY IN THE STATE OF CEARA

Paulo Pessoa Brito, Marcelle Colares Oliveira, Márcia Martins Mendes de Luca, Sandra Maria dos Santos, Bruno Cals de Oliveira

61-80
- PDF (Português (Brasil))
A LONGITUDINAL STUDY ON MANAGEMENT SCIENTIFIC PRODUCTION FOCUSED ON ENVIRONMENTAL THEMES

Alessandra Vasconcelos Gallon, Flávia Cruz de Souza, Suliani Rover, Hans Michael van Bellen

81-102
- PDF (Português (Brasil))
TEXTILE-CLOTHING CHAIN: DISCUSSING THE EXISTENCE OF A LOCAL PRODUCTION ARRANGEMENT IN THE METOPOLITAN AREA OF LONDRINA, STATE OF PARANA

Marcia Regina Gabardo da Câmara, Maria de Fátima S. de Souza Campos, Márcia Gonçalves Pizaia, Luiz Gustavo Antonio de Souza, Marco Aurélio Arbex, Marcia Regina Godoy, Fabiano Palhares Galão

103-122
- PDF (Português (Brasil))
THE USE OF BOARD GAMES AS A TOOL FOR TRAINING SALES FORCES: A CASE STUDY IN A MULTINATIONAL PHARMACEUTICAL COMPANY

Fabiano Rodrigues, Thelma Valéria Rocha

123-144
- PDF (Português (Brasil))