Manpower demand and qualification requirements in the hospitality sector: the case of Aracaju, Brazil
DOI:
https://doi.org/10.14210/rtva.v9n2.p155-168Abstract
One of the biggest challenges facing the sector in this country undoubtedly relates to providing qualified manpower to improve the quality of services. The main objective of this study is to analyze manpower demand and qualification needs in the hospitality sector in Aracaju, in the State of Sergipe, Brazil. The research method adopted is a survey, by means of thirty-six personal interviews with business owners and hotel managers, based on a structured questionnaire. The study highlights that the majority of their employees have only primary school education, and this low level of formal education is reflected in the low salaries paid, and consequently the low levels of staff motivation. Participation through training programs is very modest, and most owners/mangers are not really concerned with employee qualifications. Keywords: manpower demand; employee qualification; training.Downloads
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